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Returns
You may choose to have merchandise returned directly to you, or shift those responsibilities to our efficient Returns Department. We will work with you to adopt a returns policy prior to the start of our product fulfillment service partnership. Our warehouse team uses mail merge software to print return instructions on each customer’s packing list, which is then inserted in the merchandise order. Your custom return instructions may be easily changed at any time.
Returns Handling
Our experienced advanced fulfillment team sorts each returned item according to its condition and promptly sends email notification of any returns to you. Pending your response, intact merchandise is held before returning it to inventory, and damaged merchandise is stored separately before being destroyed or, if you prefer, shipped back to you. To ensure customer satisfaction, we carefully inspect returned items and tend to err on the side of caution when deciding what to place back in inventory.
Processing Fees for Returns
Cost of returns processing is $1.50 per return, plus $.30 per returned item for companies with less than 1,000 orders per month.
Making Amends for Returns
If we make an error, such as shipping the wrong SKU or picking count, we will ask the shipping company to recover your merchandise, (issue a “call tag”), at our expense and express ship replacement merchandise at our expense. In the event a shipment is lost, we will compensate you for your cost of missing merchandise up to $100 per order. Like UPS, DHL and USPS, we are not liable for loss of business, or for incidental or consequential damages.
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